how to change plans
Open the sprfst app, go to Account → Plan, and select a new plan. Plan changes take effect at the start of your next billing cycle — you won’t be charged twice for the same period.
upgrading
You can upgrade to any plan at any time. The new plan will activate on your next billing date.
Upgrading to Home Ultrafast, Elite Ultrafast, or Elite Hyperfast: these plans require an FTTP connection. When you select one in the app, we’ll check your connection type and confirm whether it’s available at your address. If you’re on FTTN, HFC, or Fixed Wireless, these plans won’t be available.
downgrading
You can downgrade to a lower plan at any time from the app. Same rules apply — the change takes effect next billing cycle.
will my speed change immediately?
No. The change takes effect on your next billing date. Until then, you remain on your current plan at your current speed.
what if i want to change plans more than once in a month?
Each plan change replaces the previous pending change. Only the most recent selection applies at the next billing cycle. You can change your mind as many times as you want before the cycle rolls over.
not sure which plan to pick?
See the plans page for a full comparison of speeds and prices, or understanding your speed if you’re unsure what speed you actually need. A rough guide:
- Home Starter / Home Basic — one or two people, light use, streaming on one device at a time
- Home Standard — most households, 2–3 people streaming simultaneously
- Home Fast — most popular; 4–5 people, gaming, WFH
- Home Superfast / Home Ultrafast — large households, heavy downloaders, multiple 4K streams
- Elite tier (Elite Standard → Elite Hyperfast) — same speeds as Home plus an eSLA for priority fault response