legal
critical information summary
Standardised summary of key service terms for all sprfst plans, as required by the TCP Code.
This Critical Information Summary (CIS) is provided in accordance with the Telecommunications Consumer Protections (TCP) Code C628:2019. It gives you a standardised overview of key information for each sprfst NBN plan before you sign up. For complete terms, see our Terms of Service.
Plan summaries
| nbn 25 | nbn 50 | nbn 100 | nbn 250 | nbn 1000 | |
|---|---|---|---|---|---|
| Monthly price (inc. GST) | $55 | $65 | $75 | $89 | $109 |
| Contract term | None | None | None | None | None |
| Data included | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Excess data charge | None | None | None | None | None |
| Max download speed | 25 Mbps | 50 Mbps | 100 Mbps | 250 Mbps | 1000 Mbps |
| Max upload speed | 10 Mbps | 20 Mbps | 20 Mbps | 25 Mbps | 50 Mbps |
| Typical evening speed | 20 Mbps | 42 Mbps | 82 Mbps | 200 Mbps | 750 Mbps |
| Cancellation fee | None | None | None | None | None |
| NBN technology | All types | All types | All types | All types | FTTP only |
Typical evening speeds measured 7pm–11pm AEST across our network. Actual speeds vary by connection type, in-home wiring, and modem hardware.
Charges and fees
Monthly service charge: As listed above, billed monthly in advance. GST included.
Setup / activation fee: None.
Early termination fee: None. All plans are month-to-month.
Late payment fee: $10 applies if payment is not received within 14 days of the due date.
Paper billing fee: Invoices are sent electronically by default. A $2/month fee applies if paper invoices are requested.
Modem: BYO compatible router at no charge. An optional sprfst-supplied modem/router is available for $99 (one-off purchase, not a rental). Not available on nbn 1000 — BYO only, requiring a router with a 2.5GbE WAN port.
Static IP: Available as an add-on for $5/month on any plan.
Minimum monthly cost
The minimum you will pay per month is the plan price listed above. There are no mandatory add-ons. The minimum total cost over any period is the monthly rate multiplied by the number of months.
Support
All support is provided via:
- In-app chat — available 8am–10pm AEST daily
- Help centre — help.sprfst.com.au (24/7 self-service)
- Status page — status.sprfst.com.au (real-time network status)
We do not provide telephone support.
Complaints
Formal complaints can be lodged via in-app support or by emailing complaints@sprfst.com.au.
We will acknowledge your complaint within 2 business days and aim to resolve it within 15 business days in accordance with the TCP Code.
If your complaint is not resolved to your satisfaction, you may contact the Telecommunications Industry Ombudsman (TIO) free of charge:
- Website: tio.com.au
- Phone: 1800 062 058
Privacy
We collect and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. See our Privacy Policy for full details.