what you can update yourself
All of the following can be changed from Account → Profile in the sprfst app:
- Name
- Email address
- Phone number
- Password
changing your email address
Your email is used for invoices, service notifications, and account login. When you change it:
- Go to Account → Profile → Email
- Enter the new address
- We’ll send a verification link to the new address — click it to confirm the change
- Your login email updates immediately after verification
If you no longer have access to your old email address, contact us via in-app chat with proof of identity and we can update it manually.
changing your password
Go to Account → Profile → Password. You’ll need to enter your current password first. If you’ve forgotten it, use the Forgot password link on the login screen — a reset link will be sent to your registered email.
changing your name
Update your name under Account → Profile. This updates your account and future invoices. It doesn’t affect past invoices.
two-factor authentication
We recommend enabling 2FA under Account → Security. This adds a one-time code (via an authenticator app) to your login. If your account is ever compromised, 2FA prevents unauthorised access to your billing and service details.
account access issues
If you’re locked out of your account or can’t receive the verification email, open in-app chat or contact us at support. We’ll verify your identity and restore access.