new connection vs transfer
New connection — NBN hasn’t been connected at your address before, or the previous occupant cancelled. An nbn co technician may need to visit to activate the port. This typically takes 2–5 business days.
Transfer from another provider — your NBN service already exists at your address. We take it over from your current provider. No technician visit required in most cases. Takes 1–3 business days.
what happens on activation day
- We send you a confirmation email with your activation date
- On that date, your previous provider’s service will stop (for transfers)
- Within a few hours, your connection will activate on the sprfst network
- You’ll receive an email with your PPPoE credentials — username and password
- Enter these into your router’s WAN settings (see set up your modem)
The switchover usually happens between 8am and 6pm. You may have a gap of a few hours with no service during the changeover.
before activation day
- Make sure your NBN equipment is already installed (NTD, wall socket, etc.)
- Have a modem/router ready and compatible with your NBN type (see set up your modem)
- Download the sprfst app — you’ll manage your account, credentials, and billing from there
if activation doesn’t happen on the day
Occasionally nbn co encounters a delay on their end. If your service isn’t active by 6pm on your activation date:
- Check your email for any update from us
- Check status.sprfst.com.au for any known issues
- Open in-app chat — we can check the activation status with nbn co and give you an update
new service — technician visit
If a technician visit is required, we’ll confirm a time window with you. You’ll need to be home. The technician installs and activates the NBN equipment inside your home (NTD or wall socket). They don’t configure your router — that’s your job once they’re done.
after activation
Once your service is live, the sprfst app is your control panel:
- Account → Connection details — your PPPoE credentials
- Account → Plan — upgrade, downgrade, or change plans
- Account → Billing — invoices and payment details
- Support — in-app chat with our team