set up your modem

what you’ll need

your modem/router (BYO or the sprfst add-on modem)
your connection credentials from the sprfst app (username and password)
the NBN equipment already installed at your premises (NTD, connection box, or wall socket depending on your connection type)

Find your credentials in the app under Account → Connection details. See your connection credentials for a full explanation of each field.

Locate your NTD (network termination device) — a white box usually on an interior wall.
Connect an ethernet cable from the UNI-D1 port on the NTD to the WAN or Internet port on your router.
Power on your router and wait 2 minutes.
Log into your router’s admin interface (usually 192.168.1.1 or 192.168.0.1 — check your router’s label).
Set the WAN connection type to PPPoE.
Enter your username and password from the app.
Save and apply. Your router will establish the connection within 30–60 seconds.

Connect your VDSL2-capable modem/router to the phone wall socket using the supplied RJ-11 cable.
Log into your router’s admin interface.
Set the WAN connection type to PPPoE (some FTTN setups use IPoE — try PPPoE first).
Enter your username and password from the app.
Save and apply.

If your router has ADSL and VDSL options, make sure it’s set to VDSL.

Locate your NTD — connected to the coaxial cable outlet in your wall.
Connect an ethernet cable from the UNI-D1 port on the NTD to the WAN port on your router.
Follow steps 4–7 from the FTTP section above.

Once your router shows a connected WAN status, open a browser and try loading a website. If it works, you’re done.

If the WAN connection shows as disconnected, double-check:

Username and password are entered correctly (copy-paste from the app if possible)
The correct WAN port is being used on both the NTD and the router
PPPoE is selected (not DHCP or static IP)

If you’re still stuck, open in-app chat and we can check your credentials and run diagnostics from our end.