how to cancel
Open the sprfst app and go to Account → Cancel service. Follow the prompts. No cancellation fee applies.
If you’d prefer to cancel through support, open in-app chat and a team member can process it for you.
For plan changes instead of cancellation, see change your plan.
billing after cancellation
You’re charged only for the days of service used in your final billing month, calculated on a daily pro-rata basis.
Example: if your billing date is the 1st and you cancel on the 10th, you’ve used 10 days of a ~30-day month. You’ll receive a refund for approximately 20 days of service.
Refunds are processed within 10 business days back to your original payment method.
when does the service stop?
Your service remains active until the end of your current billing period (or immediately if you’ve requested an immediate cancellation). You won’t lose access mid-cycle just because you’ve submitted a cancellation request — unless you specifically ask for it to stop earlier.
your modem
If you purchased a modem through sprfst, it’s yours — you own it outright. Keep it, sell it, or use it with another provider.
If you’re transferring to another provider, most use the same PPPoE setup. Your new provider will give you updated credentials.
re-joining
If you cancel and decide to come back, you can sign up again at any time. Your previous account data is retained for a reasonable period per our privacy policy. Any outstanding invoices will need to be settled before a new service can be activated.
transferring to another provider
You don’t need to do anything special — just sign up with your new provider and they’ll handle the transfer from our network. If your new provider asks for a disconnection date, let them know when you’d like the transfer to occur and we’ll coordinate on our end.