billing cycle
Your plan is billed monthly in advance on your billing date. Your billing date is set when you first activate your service and stays the same each month.
For example: if your service activates on the 10th, you’ll be charged on the 10th of each month for the following month of service.
invoices
Invoices are sent to your registered email address on your billing date. All prices include GST. You can also view and download past invoices from Account → Billing in the app.
If you’d prefer a paper invoice by mail, you can request one from the app for $2/month additional.
payment methods
We accept:
- Credit and debit cards (Visa, Mastercard)
- Direct debit (Australian bank account)
Payment details are stored and managed securely through our payment provider. We do not store full card numbers.
late payments
Payment is due within 14 days of your invoice date. If payment isn’t received after 14 days, a $10 late payment fee is added to your account.
If your account remains unpaid for 28 days, your service may be suspended until payment is made.
pro-rata billing
When you join mid-cycle: your first invoice covers the remaining days of the current month, calculated daily. From then on you’re on the normal full-month billing cycle.
When you cancel mid-cycle: you’re charged only for the days of service used. Any overpayment is refunded within 10 business days.
When you change plans mid-cycle: plan changes take effect at the start of your next billing cycle. See change your plan for details. You won’t be charged twice for the same period.
GST
All sprfst prices include GST. The price you see on the plans page is what appears on your invoice — no surprise additions at checkout.