accepted payment methods
- Credit and debit cards — Visa and Mastercard
- Direct debit — Australian bank account (BSB and account number)
We don’t currently accept AMEX, PayPal, or bank transfers.
updating your payment details
Go to Account → Billing → Payment method in the sprfst app. You can add a new card or bank account and set it as the default. Old payment methods can be removed once a new default is set.
We don’t store full card numbers — payment details are managed through our payment provider.
failed payments
If your payment fails on your billing date:
- You’ll receive an email notification
- We’ll retry the payment after 3 days
- If the retry also fails, a $10 late payment fee is added to your account
- If the account remains unpaid for 28 days, the service may be suspended
To avoid this, update your payment details as soon as you get a failed payment notification. Once payment is processed, the service is restored automatically.
paying an overdue balance
Open the app and go to Account → Billing. You can pay the outstanding balance immediately using any saved payment method, or add a new one.
direct debit timing
Direct debit payments can take 1–2 business days to clear. If your billing date falls on a weekend or public holiday, the debit processes on the next business day.
receipts and invoices
Invoices are emailed on your billing date and are also available in Account → Billing → Invoice history. All prices include GST. See how billing works for more detail on billing cycles and pro-rata charges.